Moldy Mold - The Conclusion

I must say that I'm impressed and disappointed all at the same time. I was really looking forward to ruining a PetSmart associate's day by tearing them a new one about the moldy dog treats I fed Sophie. Instead I happened upon a manager who was working the cash register. I explained to her what happened and she was very quick to ask if my dog was OK. Ben told me that I should embellish the story but I decided to be honest. She took the bag of treats back and tripled my money back. Then she apolagized again. I was a little taken aback becuse I was totally expecting them to not give a rat's ass. Instead they gave me money. I'm OK with that.

6 comments:

BigDubb said...

Here I thought customer service was dead. They did exactly right.

Glad to hear that sophie is OK. I remember when Ella got sick and we freaked the fuck out.

We no hypothesize she found a nug and ate it. She wasn't sick she was flying like a kite.

katie said...

Well, that is nice to know. Pet people are always so much nicer!

Josh said...

you have met the one person in the world who gives a darn about the customer. :)

natasha said...

thanks for saying hi on my blog. I finished SJSU too, 2002. There is a huge new library that is actually decent looking on the corner of San Fernando and 4th. Also some houses next to Santa Clara got yanked and there is a large skeleton of a new City Hall sitting. What was your degree in?

ab said...

Hi Natasha! My degree is in Advertising. I have a friend who still lives in the area and keeps me updated on the changes at SJSU. When I went there 95-98 everything was under construction.

Kiddo78 said...

Someone in customer service finally gave a damn!! Good to hear. Now if only the rest of them would get a clue...